At s9game, we take the privacy of every Pakistani player seriously. This Privacy Policy explains in clear terms what personal data s9game collects when you use our platform, how that data is used and stored, who it may be shared with, and what rights you have as a data subject. Please read this document carefully before registering or using any s9game service.
These cards summarise s9game's core data protection principles. They do not replace the full legal text below — please read the complete Privacy Policy in full before using the platform.
s9game collects only the personal data that is strictly necessary for account management, identity verification, and platform security. We do not collect data for its own sake.
s9game does not sell, rent, or otherwise commercially transfer your personal data to any third party for marketing or advertising purposes — ever.
All data transmitted between your browser or app and s9game servers is protected by 256-bit SSL/TLS encryption — the same standard used by international banks.
You have the right to access, correct, or request deletion of your personal data held by s9game. Submit a request to our support team at any time.
s9game retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.
s9game uses cookies to improve your experience and for analytics. You can manage your cookie preferences at any time through your browser or device settings.
This Privacy Policy ("Policy") is published by s9game ("s9game", "we", "us", "our") and applies to all users ("you", "your", "Player") who access or use the s9game platform at s9game.bio, including the website, any associated mobile-optimised interfaces, and all services offered through the platform such as online casino games, sports betting markets, payment processing, and customer support.
By registering an account, depositing funds, or otherwise using any part of the s9game platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the s9game platform.
Scope note: This Privacy Policy covers personal data collected directly by s9game through the platform. It does not cover data collected by third-party payment processors (such as JazzCash or EasyPaisa) or game software providers, who operate under their own privacy policies. s9game is not responsible for the data practices of these third parties.
For the purposes of applicable data protection legislation, s9game acts as the data controller in respect of the personal data collected from players using the platform. This means s9game determines the purposes for which and the means by which your personal data is processed.
All data protection enquiries, access requests, and complaints relating to s9game's handling of your personal data should be directed to our support team using the contact details set out in Section 15 of this Policy.
When you create an s9game account, we collect the following information that you provide directly:
To comply with our obligations under international gaming regulations and anti-money laundering requirements, s9game may request the following documents as part of our Know Your Customer (KYC) process:
s9game collects data relating to all financial transactions you conduct on the platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., your JazzCash mobile number or masked bank account number), transaction timestamps, and transaction reference numbers. Full payment card numbers are never stored on s9game servers.
We record details of all games played and bets placed on the s9game platform, including game names, stake amounts, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
When you access the s9game platform, our servers automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimisation.
If you contact s9game's customer support team via live chat, email, or any other channel, we retain a record of that correspondence, including the content of your messages, timestamps, and the resolution outcome. This helps us maintain service quality and resolve any disputes that may arise.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, CNIC number, mobile, email, city | Account creation & identity verification |
| KYC Documents | CNIC copy, selfie, payment proof | Age verification, AML compliance |
| Financial Data | Deposit/withdrawal amounts, payment method IDs | Payment processing, fraud prevention |
| Gameplay Data | Games played, bets, session length | Account management, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection, analytics |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
s9game uses the personal data we collect for the following purposes:
Marketing communications: s9game will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw your consent at any time by updating your notification preferences or by contacting our support team at [email protected].
s9game processes your personal data on the following legal bases, depending on the nature of the processing activity:
s9game shares your personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank integrations), game software providers, KYC verification services, fraud detection technology providers, and cloud hosting services. All such providers are contractually bound to process your data only on s9game's instructions and in accordance with applicable data protection standards.
s9game may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so — for example, in connection with an anti-money laundering investigation, a court order, or a request from a gaming regulatory body. s9game will notify you of such disclosures where we are legally permitted to do so.
In the event that s9game undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
s9game does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or advertising purposes. This commitment applies unconditionally and without exception.
As an internationally licensed gaming platform, s9game may process and store your personal data on servers located outside Pakistan. Where your data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that available in your home country, s9game implements appropriate safeguards to protect your data, including standard contractual clauses and data processing agreements with recipient entities.
By using the s9game platform, you acknowledge and consent to the transfer of your personal data to our servers and processing facilities, which may be located in jurisdictions outside Pakistan.
s9game retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, s9game will securely delete or anonymise your personal data in a manner that prevents its reconstruction or identification.
s9game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Whilst s9game takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, s9game will notify you and the relevant regulatory authority as required by applicable law.
Your role in security: You also play an important part in keeping your s9game account secure. Please use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone. If you believe your account has been compromised, contact [email protected] immediately.
Cookies are small text files that are placed on your device when you visit the s9game platform. They allow the platform to recognise your device on subsequent visits and to store certain preferences and session information to improve your experience.
You can manage or disable non-essential cookies through your browser or device settings at any time. Please note that disabling certain cookies may affect the functionality of the s9game platform. Instructions for managing cookies in major browsers are available through each browser's help documentation.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by s9game:
To exercise any of these rights, please contact our support team at [email protected]. s9game will respond to all verifiable data subject requests within 30 days. We may need to verify your identity before processing your request.
The s9game platform is strictly intended for individuals who are 21 years of age or older. s9game does not knowingly collect personal data from persons under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, void any balance held within it, and delete all associated personal data to the extent permitted by our regulatory obligations.
If you believe that a minor has registered on the s9game platform, please contact our support team immediately so that we can take appropriate action. Parents and guardians in Pakistan are encouraged to use available parental control tools to prevent minors from accessing online gambling platforms.
The s9game platform may contain links to third-party websites or services, including payment provider portals and game developer information pages. This Privacy Policy applies solely to data collected by s9game and does not extend to any third-party websites or services. s9game is not responsible for the privacy practices or content of any third-party sites and encourages you to review the privacy policies of any external services you access.
s9game reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — s9game will notify registered players via the email address on file at least 7 days before the changes take effect.
The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the s9game platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how s9game protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or s9game's handling of your personal data, please contact our data protection team using the following details:
s9game is committed to resolving all privacy-related concerns promptly and transparently. If you remain dissatisfied with our response to a complaint, you may escalate the matter to the relevant regulatory authority under the terms of s9game's international gaming licence.
Knowing your privacy is in safe hands, join thousands of Pakistani players enjoying live PSL cricket betting, 800+ casino games, and instant PKR payouts — all secured by international-grade encryption.
21+ only. All data protected by 256-bit SSL encryption. s9game operates under international gaming regulations.